Refund & Return Policy – Coach Chioma

At Coach Chioma, we strive to treat every customer with fairness, patience, and integrity, guided by the principle:

“Do to others what you would have them do to you.” — Matthew 7:12

We understand that issues may occasionally arise, and we are committed to resolving concerns in a thoughtful and responsible manner.

Physical Products

Physical products may include:

If your physical item arrives:

please contact us within:

7 days of delivery

We will review your request and determine the appropriate resolution.

Because this business is managed alongside full-time professional responsibilities, refunds and returns are processed on a limited schedule.

Refund and return requests are typically reviewed and processed:

two times per week

Processing days may vary depending on workload and availability.

While we strive to respond promptly, specific processing days are not guaranteed, and flexibility is required.

We appreciate your patience and understanding as we work to serve each customer responsibly.

Please email:

Include:

This helps us resolve your request efficiently.

Approved refunds will be issued to the original payment method used at checkout.

Processing times may vary depending on:

The following items are not eligible for return or refund:

We are committed to operating with integrity, transparency, and stewardship, recognizing that trust is built through responsible service.

We appreciate your patience and grace as we balance business responsibilities with professional obligations.