DIGITAL PRODUCT POLICY
At Coach Chioma, we are committed to providing high-quality digital resources that inspire, equip, and serve others. We strive to conduct business with integrity and stewardship, honoring the principle:
“Whatever you do, work at it with all your heart, as working for the Lord.” — Colossians 3:23
This policy outlines how digital products are delivered, used, and supported.
What Are Digital Products
Digital products include, but are not limited to:
- Songs and music
- Digital artwork
- Downloadable devotionals or teaching materials
- Printable resources
- Digital media
- Educational or inspirational content
- Audio or video files
- Digital designs or creative works
These products are delivered electronically and do not require shipping.
Delivery of Digital Products
Digital products are typically delivered:
- Immediately after purchase
OR - Via email confirmation containing download instructions
Please ensure that your email address is entered correctly at checkout.
If you do not receive your download, please contact us and we will assist you promptly.
Access and Responsibility
Once a digital product has been delivered, customers are responsible for:
- Downloading the file
- Saving the file securely
- Maintaining access to their purchase
We recommend saving your files to a secure device or cloud storage.
Refunds for Digital Products
Due to the nature of digital products, all digital product sales are:
Final
Once a digital product has been:
- downloaded
- accessed
- delivered electronically
it cannot be returned.
However, we are committed to fairness and support. Exceptions may be considered in cases of:
- duplicate purchases
- corrupted files
- technical delivery failure
Our goal is always to resolve issues with integrity and care.
Permitted Use of Digital Products
When you purchase a digital product, you are granted:
A limited, non-transferable license for personal use.
You may:
- Download the product
- Use the product personally
- Print the product for personal use
You may not:
- Share files publicly
- Distribute files to others
- Resell digital products
- Upload files to websites or platforms
- Use content for commercial purposes without permission
- Use content to train artificial intelligence systems
Need Help Accessing Your Purchase
If you experience difficulty accessing your digital content, we are here to help.
Please contact:
We will work to resolve your issue as quickly as possible.