Shipping Policy
At Coach Chioma, we are committed to serving our customers with integrity, diligence, and care. We strive to fulfill orders responsibly while balancing professional responsibilities, guided by the principle:
“Let all things be done decently and in order.” — 1 Corinthians 14:40
This policy outlines how physical and digital products are processed and delivered.
Processing Time for Physical Products
Physical products may include:
- Books
- Artwork
- Merchandise
- Printed materials
Orders are typically processed within:
2–5 business days
Because this business is managed alongside full-time professional responsibilities, processing times may occasionally vary.
Orders are generally prepared and shipped:
Up to two times per week
Shipping days are flexible and may change based on workload, availability, holidays, or unforeseen circumstances.
We appreciate your patience and understanding as we work to fulfill each order carefully and responsibly.
Shipping Time
Once an order has been shipped, delivery times typically range from:
5–10 business days
Delivery times depend on:
- Shipping carrier
- Destination location
- Weather conditions
- Holidays
- Carrier delays
Please note that shipping times are estimates and cannot be guaranteed.
Digital Products
Digital products include:
- Songs and music
- Digital artwork
- Downloadable content
- Printable resources
- Digital media
Digital products do not require shipping.
Access to digital products is typically provided:
Immediately after purchase
or via email confirmation with download instructions.
Shipping Address Responsibility
Customers are responsible for providing an accurate shipping address at checkout.
We are not responsible for delays, losses, or delivery issues resulting from:
- Incorrect addresses
- Incomplete addresses
- Failed delivery attempts
- Address changes after shipment
Order Tracking
If tracking is available, customers will receive tracking information once the order has been shipped.
Please allow adequate time for tracking information to update after shipment.
Lost or Delayed Packages
Once a package has been transferred to the shipping carrier, delivery is the responsibility of the carrier.
If your package is delayed or appears lost, we recommend:
- Checking the tracking information
- Contacting the shipping carrier
- Contacting us if additional assistance is needed
We will make reasonable efforts to support customers in resolving delivery issues.
Damaged Items During Shipping
If your item arrives damaged, please contact us within:
7 days of delivery
Include:
- Your order number
- Description of the damage
- Photo of the item
We will review the situation and determine the appropriate resolution.
International Shipping
At this time, Coach Chioma primarily ships within the United States.
International shipping availability may change in the future.
Contact
If you have questions about your order or shipment, please contact:
We are committed to serving you with honesty, transparency, and care.